1. Introduction

Welcome to TIIVO, a gamified corporate training platform developed and maintained by TIIVO LTDA, registered under CNPJ No. 52.112.037/0001-05, with headquarters at Rod. Eng. Lineu Bonato, S/N - Campo Experimental, Anexo ao Centro de Inovação, Videira/SC, CEP 89564-550. This Company Terms of Use establishes the conditions for using the Tiivo platform by administrators and representatives of contracting client companies. By creating a business account, registering users, or accessing the Tiivo administrative panel, the company declares that it is aware of and agrees to these Terms, the Privacy Policy, and the Commercial Contract signed between the parties.

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2. Definitions

• Client Company: Legal entity contracting Tiivo's services.

• Administrator: Main user responsible for managing the company's account.

• User/Collaborator: Individual linked to the company who accesses the available courses.

• Partner: Company or professional that provides public courses on the platform.

• Commercial Plan: Set of contractual conditions, prices, and usage limits defined in the contract between Tiivo and the company.

• Administrative Panel: Exclusive environment for managing users, rooms, courses, reports, and invoices.

3. Account Creation and Responsibility

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3.1. The company's first access to Tiivo is made by the Administrator, who creates their user account and subsequently registers the company's information.

3.2. The Administrator is responsible for:

• keeping the registration data updated;

• correctly registering employees and controlling their access;

• ensuring that all users under their management comply with the User Terms of Use.

3.3. The company acknowledges that it is responsible for the use of the platform by its employees, including improper conduct, copyright infringement, and unauthorized use of courses.

 

4. Plans, Billing and Payments

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4.1. The contracting and billing of Tiivo services follow the Commercial Contract signed between the parties, which includes:

• Monthly value per active user;

• Payment method;

• Specific plan and course conditions.

4.2. The monthly invoice is made available by the 5th of each month directly in the company's administrative panel, accompanied by the electronic invoice (NFSe). The standard due date is the 15th of the same month.

4.3. Failure to pay on time may result in:

• Temporary suspension of access for the company and its users;

• Charging of interest and penalties as per the contract;

• Possible contract termination in case of repeated default.

4.4. All amounts are adjusted according to the IGP-M index upon contract renewal, unless otherwise stipulated in a specific contract.

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5. Courses and Content Licensing

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5.1. The company may create its own internal courses for its employees or add public courses made available by Tiivo's B2B partners.

5.2. Whenever the company includes a third-party course in its internal rooms, it will be subject to an additional charge, according to the value of each course or as stipulated in the commercial contract. 5.3. Third-party courses may be contracted through monthly plans (included in the total contracted value) or individually, with individual charges per registration.

5.4. Tiivo centralizes the collection of all amounts, including those related to partner courses, subsequently transferring the funds to the respective content owners.

5.5. The company is prohibited from copying, redistributing, or commercializing any course available on the platform, except with the express authorization of the author and Tiivo.

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6. Users and Access Management

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6.1 The company may register users in two ways:

• in bulk, by importing an Excel spreeadsheet;

• or through individual registration requests, subjet to approval.

6.2 User acess to the platform will be controlled by the company itself, which may add or remove employess at any time, according to its contracted plan.

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6.3 In the event of an employee's termination, the company must revoke access immediately, being responsible for any misuse until it does so.

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7. Tiivo's Obligations

Tiivo commits to providing access to the platform according to the contracted plan, offering technical support via email at comercial@tiivo.com.br or through the system's support forms, ensuring the proper handling of personal data in accordance with the LGPD (Brazilian General Data Protection Law), and maintaining the security and integrity of the hosted data and content.

 

8. Limitations of Liability

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8.1. Tiivo acts as a technology provider and intermediary of educational content, and is not responsible for:

• the content of courses created or registered by companies or partners;

• connection, infrastructure, or equipment failures of the client;

• indirect damages, lost profits, or data loss caused by misuse.

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8.2. Tiivo's liability is limited to the total amount effectively paid by the company in the last 12 months of the contract.

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9. Termination and Closure

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9.1. The contractual relationship between Tiivo and the Company is governed by the specific Commercial Contract, with a term of 12 (twelve) months and automatic renewal, unless either party expresses otherwise 30 days in advance.

9.2. Termination may occur due to:

• breach of contractual clauses or these Terms;

• non-payment;

• unilateral decision, upon prior notice.

9.3. Termination implies:

• immediate suspension of access for users linked to the company;

• temporary blocking of courses until regularization or definitive deletion of data in accordance with the Privacy Policy.

10. Privacy and Data

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10.1. Tiivo processes personal data of users and companies in accordance with the General Data Protection Law (LGPD) and the current Privacy Policy.

10.2. The company's and its employees' data are used exclusively for: access control and course certification; communication and support; internal metrics of platform usage.

10.3. The company declares that it has a legal basis to share its employees' data with Tiivo and undertakes to inform them about the processing carried out.

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11. Support and Communication

Commercial and technical support will be provided via email at comercial@tiivo.com.br or through support forms available in the Tiivo administrative panel.

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12. General Provisions

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12.1. Tiivo may update this Agreement periodically. The new version will be communicated via email and made available in the company's panel.

12.2. This Agreement complements, but does not replace, the Commercial Contract signed between the parties.

12.3. This document is governed by the laws of the Federative Republic of Brazil, and the jurisdiction of the district of Videira/SC is chosen to resolve any disputes.

 

Version 1.0 — November 2025

Last updated: 04/11/2025

Responsible party: TIIVO LTDA — CNPJ 52.112.037/0001-05